AnsaCall Telephone Etiquette Training

Telephone etiquette training

Introduction and Ice-breaker
First impressions count- discussion and practical application of office etiquette
15 minute tea break

“You are the face of the company” – discussion on dealing with upset and angry callers, correct greeting on the phone, use of appropriate vocabulary when addressing clients and colleagues
Office dress code - discussion and practical examples. How the dress code influences your success and represents your company.
30 minute break
Making the most of your voice - Voice exercises and tips in our in-house recording studio
Practical session on answering the telephone, manners, voice projection and vocabulary