AnsaCall Telephone Etiquette Training
Telephone etiquette training
- Introduction and Ice-breaker
- First impressions count- discussion and practical application of office etiquette
- 15 minute tea break
- “You are the face of the company” – discussion on dealing with upset and angry callers, correct greeting on the phone, use of appropriate vocabulary when addressing clients and colleagues
- Office dress code - discussion and practical examples. How the dress code influences your success and represents your company.
- 30 minute break
- Making the most of your voice - Voice exercises and tips in our in-house recording studio
- Practical session on answering the telephone, manners, voice projection and vocabulary
Randburg Sun recently published an article about our Pro-Bono Initiatives:
http://randburgsun.co.za/268033/exciting-opportunities-for-pipeline/